The Empire Market, Returns and Exchanges Policy
The Cat Empire Market offers refunds or exchanges, with the following conditions:
- All items of clothing returned must be clean, unworn and unwashed.
- Merchandise will be exchanged where the size is incorrect, or for manufacturing fault only.
- A self addressed package with sufficient postage, will need to be included for an exchange to be processed.
- Only like items will be exchanged, eg. a t-shirt can only be exchanged for another t-shirt. A different size or colour is allowable.
- We will only refund back to the credit card originally used for the purchase.
- Postage and handling costs will not be refunded.
- Refunds will not be processed until the original item is returned.
*For both Refunds and exchanges please email [email protected], and include a note outlining:
- Reason for refund or exchange request.
- Details of the original order: date, items included, etc.
- The requested replacement item – size/colour etc
For EXCHANGES, please post items to:
P.O. Box 438
Remember to include a self addressed package with sufficient postage for the exchanged item.
For REFUNDS, please post the original item to the address above.