The Cat Empire
The Cat Empire

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Returns Policy

The Empire Market, Returns and Exchanges Policy

The Cat Empire Market offers refunds or exchanges, with the following conditions:

General

  • All items of clothing returned must be clean, unworn and unwashed.

Exchanges

  • Merchandise will be exchanged where the size is incorrect, or for manufacturing fault only.
  • A self addressed package with sufficient postage, will need to be included for an exchange to be processed.
  • Only like items will be exchanged, eg. a t-shirt can only be exchanged for another t-shirt. A different size or colour is allowable.

Refunds

  • We will only refund back to the credit card originally used for the purchase.
  • Postage and handling costs will not be refunded.
  • Refunds will not be processed until the original item is returned.

*For both Refunds and exchanges please email [email protected], and include a note outlining:

  • Reason for refund or exchange request.
  • Details of the original order: date, items included, etc.
  • The requested replacement item – size/colour etc

For EXCHANGES, please post items to:

P.O. Box 438
Elwood, Victoria
Australia, 3184

Remember to include a self addressed package with sufficient postage for the exchanged item.


For REFUNDS, please post the original item to the address above.

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